Contact
Ring us. It's faster than any form.
The phone is answered by whoever's free — usually Dan. If it goes to voicemail we're under a sink, and we'll ring back within the hour.
| Monday – Thursday | 7:30am – 6:00pm |
| Friday | 7:30am – 5:00pm |
| Saturday | 8:00am – 1:00pm |
| Sunday | Emergencies only |
| Emergency line | 24 hours, every day |
Post & visits
14 North Street
Bedminster
Bristol
BS3 1EN
We don't have a showroom
Please don't turn up without an appointment — there's often nobody here.
Gas emergency
If you can smell gas, don't use this form.
Turn the gas off at the meter, open doors and windows, don't touch any electrical switches, and leave the property.
Call the National Gas Emergency Service on 0800 111 999 first. Then call us.
Also free, also 24 hours
0800 111 999 — National Gas Emergency Service
0800 783 4444 — Bristol Water leak line
105 — power cuts and damaged cables
For everything that isn't urgent
Quotes for planned work, landlord enquiries, service bookings, or anything you'd rather write down than explain on the phone. We reply within one working day.
What happens next
1. We read it and check the postcode against our coverage.
2. If it's straightforward, we reply with a price and the next available slot.
3. If we need to see it first, we book a diagnostic visit — £75, waived if you go ahead.
We don't pass your details to anyone else, we don't add you to a mailing list, and we don't send follow-up marketing. See our privacy notice.
Letting agents & landlords
Ring and ask for Priya. Have the property addresses and postcodes to hand and we can usually quote on the call.
Out-of-hours, not an emergency
Use the form. It lands in an inbox we check first thing, and you'll have a reply before we pick up a spanner.